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There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone. Plumbers have a varied tool-kit to Electricians. Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life. Equally, leaders will benefit by understanding the tool-kits needed by their [...]  In customer service as in any other area of the business, it is in the details where we strike the defining difference between meeting our competitors on the same plane or rising above them to a level that leaves them wondering what on earth happened. I found this TED talk by Rory Sutherland packed [...] I’ve been focused on some good-sized client projects of late neglecting blog readers – but because I prefer content to be personally from me, client projects became the priority – glad to be back.. Today offered such a great example of how you can drive business away with apparent “streamlining” I just had to [...] |
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