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There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone. Plumbers have a varied tool-kit to Electricians. Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life. Equally, leaders will benefit by understanding the tool-kits needed by their [...]  It is in modelling character that employees learn what kind of a culture they are working within. And the CEO is always the best model for defining a culture. In a phone call with a friend this morning, he shared a story from his new job. The first thing he said was, “You know [...] Due to a busy couple of weeks I’ve neglected the blog, but feel it imperative I offer a follow-up to the Rogers cell phone story. I’d like to say my own behaviour with Rogers was of the utmost grace and decorum, but the truth is by the time I spoke with someone in authority [...] |
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