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Staples Inc. Shows It Can Be Done

Staples shows a marked improvement in customer engagement over the last few months. [...]

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Cooking Up Solutions for the Customer

This morning I stopped in at the Safeway bakery in Shawnessy, not too far from my home. I wanted to pick up a few decadent treats for the Staff of a non-profit charity I am involved with to thank them for a fantastic year.  Providence has the kind of dedicated staff most board [...]

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Failing My Own Leadership Course?

Lessons From The Team

Leaders somehow are given the impression they have to know all the answers and they need to be fully in charge.  But I write today to prove that it is the team who can help you navigate your leadership best.

We were working on a large project recently that involved [...]

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