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Building the Ultimate Customer Experience

Strategic Sense, in addition to providing Leadership Training, has made a commitment to highlight some of the remarkable authors, leadership professionals and business people we’ve had the great fortune of meeting and working with over the last 3 years. On Wednesdays you will see guest-posts from some of these folks. All are leaders in [...]

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Just Get Out Of The Way!

There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone.

Plumbers have a varied tool-kit to Electricians.  Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life.  Equally, leaders will benefit by understanding the tool-kits needed by their [...]

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A Letter To The CEO

I recently met with a group of people to talk about challenges they are having within their organizations.  This letter is written as from an imaginary worker based on information from mulitple employees in different industries working at different levels within various organizations.  It’s a bit long, but I believe worth the read, enjoy!!

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