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Staples Inc. Shows It Can Be Done

Staples shows a marked improvement in customer engagement over the last few months. [...]

To Fire or Not to Fire

Two people I know in the recreation industry were chatting this week and I learned something that gave me a smile regarding the difference in leadership there and in some large corporate settings.

Recreation is a different kind of business, it is weather dependant and many decisions must be carefully planned, but implemented in [...]

My CEO Scrapes My Car

It is in modelling character that employees learn what kind of a culture they are working within. And the CEO is always the best model for defining a culture.

In a phone call with a friend this morning, he shared a story from his new job.  The first thing he said was, “You know [...]